Delete your account

In the app

1. Open EmpireBoss and tap your avatar to open Profile.
2. Go to Settings, then tap Delete account.
3. Confirm. Your account and its data are deleted.

By email

Can’t open the game, or played as a guest on a phone you no longer have? Ask us by email instead.

1. Email us from the address on your account, or tell us which Apple or Google account you sign in with.
2. Include your company name. If you played as a guest, include your company name and the city you play in.
3. We check it’s you, delete the account and email you when it’s done.

Never send passwords or sign-in codes. Want a copy of your data first? Say so in the same email.

What deletion removes

• Your account and linked sign-in methods.
• Your company, plots, businesses, stock, cash, progress, chat messages and messages to other players.
• Active sessions on your devices.

What may be kept

• App Store and Google Play transaction records, where we need them to prevent fraud, resolve disputes or meet legal duties, and only for as long as needed.
• Shared city history other players took part in (for example a trade you made with them) stays, with no link to you.

Timing

Deleting in the app takes effect straight away. We complete email requests within 30 days and confirm by email. Deleting the app from your phone does not delete your account.